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Knowledge Base

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Basics of cPanel (Videos) (15)

  • How to Download Backup using cPanel (Video)
  • How to generate a cPanel backup and sent it to FTP Server (Video)
  • How to restore a backup in cPanel (Video)
  • How to change an account password in cPanel (Video)
  • How to update your contact information in cPanel (Video)
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Configuration (6)

  • What is my absolute path?
  • How do I set a my own default index file when browsing to a directory?
  • What is the difference between the www and public_html?
  • Setting folders to 0777 (i.e. world writable folders)
  • Create a .htaccess file
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cPanel (3)

  • How To Log Into cPanel
  • How to use cPanel Web Disk
  • How do I change my cPanel password?
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Cron (3)

  • How do I keep my crontab from sending an email every time it runs?
  • I get an error from my cron job, how can I fix this?
  • How do I set up a cron job?
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Domains (5)

  • Can I have two domains pointing to one web site?
  • Why was my domain transfer denied?
  • What is EPP Code and where can I find it?
  • What is private registration?
  • How long does a domain transfer take?
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e-Mail (8)

  • I cannot access my email, do you have any suggestions?
  • What are the default POP3 and SMTP email servers?
  • How do I set up an out of office reply for incoming emails?
  • How can I remotely access my e-mail/webmail?
  • I am receiving bounced mails I have not sent.
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Errors (5)

  • My website is showing the following: This Account Has Been Suspended. What do we need to do in order to get our site running again?
  • Server 500 error
  • I can't see my site, how can I find out what is wrong?
  • After I upload my files they are do not exist. What is wrong?
  • I have a 404 Error or a Too many redirects error
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Firewall (2)

  • Unblock my IP address
  • Typical Firewall IP Block Reasons
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FTP (1)

  • Getting Started with FTP
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General (1)

  • Technical Support Scope & Limitations
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Nameservers (3)

  • Do you offer private nameservers with your reseller accounts?
  • What nameservers do I use with your service?
  • How do I register my own private nameservers with GoDaddy to point to your servers?
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SMS Alerts (1)

  • How do I turn SMS Alerts On or Off?
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SSH (7)

  • What is SSH?
  • Change User Password via SSH
  • What type of SSH can I get and how do I get it?
  • What are some basic linux shell commands?
  • Common SSH Commands - Linux Shell Commands
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Tips and Tricks (1)

  • Access WordPress Administrator account.
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Wordpress (6)

  • Stopping xmlrpc.php attacks
  • Securing wp-admin folder
  • Change WordPress Admin Name
  • Securing your wp-config.php
  • Secure WordPress through updating
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Backup (2)

  • Do you backup your servers?
  • How do I generate and download a full backup?
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