There could be problems with your ISP's DNS or a router between you and us that has a bad DNS record. If this happens, you can use a few tools to help us figure out the problem:
1. Open a Command Window by clicking on Start, Run and type cmd then click ok. This opens a command window.
2. Type: ping yourdomain.com
3. Type: tracert yourdomain.com
These three tools are usually included with windows and should give you some output similar to below if NOT working:
C:\>ping yourdomain.com
Pinging yourdomain.com [64.85.165.218] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 64.85.165.218:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
This tells us where the website DNS is pointed to, make sure it is pointing to our server. If it is active you will get a response in ms (milliseconds)
Or you might see:
Ping request could not find host yourdomain.com. Please check the name and try again.
This would indicate the DNS is not set up right or this is a new domain that is not resolving yet.
C:\>tracert yourdomain.com
Tracing route to yourdomain.com [64.85.165.218] over a maximum of 30 hops:
1 2 3 4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
These three tools should give you some output similar to below if working:
C:\>ping yourdomain.com
Pinging yourdomain.com [64.85.165.218] with 32 bytes of data:
Reply from 64.85.165.218: bytes=32 time=46ms TTL=237
Reply from 64.85.165.218: bytes=32 time=44ms TTL=237
Reply from 64.85.165.218: bytes=32 time=48ms TTL=237
Reply from 64.85.165.218: bytes=32 time=52ms TTL=237
Ping statistics for 64.85.165.218:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 46ms, Maximum = 52ms, Average = 50ms
C:\>tracert yourdomain.com
Tracing route to yourdomain.com [64.85.165.218] over a maximum of 30 hops:
1 2 3 4 .........
.........
........
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